Subscription

This self-managed solution provides essential tools for campaign creation, tester selection, and manual refund processing. It’s perfect for businesses starting their journey with product testing or those who prefer hands-on campaign management.

The Automated tier elevates your campaign management with smart automation, particularly in refund processing. This subscription removes the manual workload of refund handling while maintaining your control over strategic decisions. With enhanced analytics and priority support, it’s designed for businesses looking to scale their testing operations efficiently.

Our All-Inclusive tier delivers the ultimate hands-off experience. A dedicated campaign manager oversees your entire process, from campaign creation to tester selection and communication. This premium service combines automated refund processing with expert campaign management, ideal for businesses seeking maximum results with minimum involvement.

Review Credits form the foundation of review-objective campaigns. These credits are consumed when you approve testers for campaigns aimed at gathering authentic product reviews. Your subscription tier determines your monthly allocation, and while they don’t roll over to the next period, they provide consistent capacity for maintaining your review generation efforts.

Extra Credits provide additional flexibility across all subscription tiers. These non-expiring, non-renewing credits can be purchased separately and are essential for automated refund processing. They require sufficient account balance to function and can be used across both automated and non-automated campaigns based on your needs.

Managing your Lutendo subscription is straightforward and transparent. Your subscription automatically renews based on your chosen billing cycle – monthly subscribers are billed each month on their subscription date, while yearly subscribers enjoy the convenience of annual billing with added cost benefits. We’ll send you a reminder email seven days before any renewal to ensure you’re always informed about upcoming charges and can make any necessary adjustments to your subscription.

Should you need to cancel your subscription, we’ve made the process simple and clear. Send your cancellation request to [email protected], and our team will guide you through the process. Your access to Lutendo’s features remains active until the end of your current billing period, allowing you to complete any ongoing campaigns. While we don’t provide refunds for unused periods, we ensure you can make the most of your remaining subscription time.

Finding your invoices and tracking your billing history is easy through your Lutendo account. Navigate to the Billing section in your dashboard to access all your payment records. Here you’ll find a complete history of your transactions, downloadable invoice PDFs, and options to update your billing information. This centralized location helps you maintain clear financial records and manage your subscription expenses efficiently.

When your subscription payment is unsuccessful, your account enters an overdue status, affecting your campaign management capabilities while preserving essential functions. During this period, Lutendo maintains a balance between protecting ongoing campaigns and ensuring you can fulfill existing obligations to product testers. Your account retains access to critical features needed to manage existing commitments, particularly refund processing and tester communication.

While in overdue status, you maintain the ability to process refunds through your dashboard, ensuring you can honor your commitments to testers who have completed campaign objectives. This is particularly crucial as testers have a maximum 7-day window to receive their refunds after completing campaign requirements. Maintaining timely refunds, even during an overdue period, helps prevent product returns and protects your marketplace performance metrics.

Communication channels remain open during this period, allowing you to stay in touch with your active testers and manage ongoing campaigns. You’ll also retain access to your account settings and billing history, making it straightforward to resolve the overdue status by updating your payment information or settling any outstanding balance.

It’s important to note that prolonged overdue status can lead to product returns from testers who haven’t received their refunds within the specified timeline. While we implement protective measures for both parties, the best way to avoid complications is to maintain process refunds promptly.