Refunding via Bank Transfer

Refunding via Bank Transfer

If you choose to initiate your refund via bank transfer, you can do so by obtaining the product tester’s bank account information during the refund process. This guide will walk you through the steps of refunding via bank transfer.

Obtaining Bank Account Information

1. Begin the refund process as outlined in our How to Refund article.
2. When you reach the payment details section, look for the tester’s bank account information.
3. Product testers should provide their full bank account details, including:
   • Account holder’s name
   • IBAN (International Bank Account Number)
   • BIC/SWIFT code

Step-by-Step Refunding via Bank Transfer

1. Log into your online banking platform.
2. Navigate to the section for making a new payment or transfer.
3. Enter the tester’s bank account details:
   • Account holder’s name
   • IBAN
   • BIC/SWIFT code (if required)
4. Input the full refund amount.
   • Ensure this amount matches exactly what was agreed upon in your campaign guidelines.
   • Be aware of any bank transfer fees and adjust the amount if necessary to ensure the tester receives the full refund.
5. In the reference or description field you may want to include a reference to the Lutendo campaign or order ID for your records.
6. Review all details carefully before confirming the transfer.
7. Complete the transfer by following your bank’s security procedures.

Keep in Mind

• Double-check all bank account details before confirming the transfer. Incorrect details can lead to failed transfers or payments sent to the wrong account.
• Keep a record of the transfer for your own accounting purposes.
• Be aware of processing times for bank transfers, which can vary depending on the banks involved and whether it’s a domestic or international transfer.