Refunding via Standard PayPal Address

Refunding via PayPal

If you choose to initiate your refund with PayPal, you can do so by obtaining the product tester’s PayPal payment information during the refund process. This guide will walk you through the steps of refunding via standard PayPal.

Obtaining PayPal Information

1. Begin the refund process as outlined in our How to Refund article.
2. When you reach the payment details section, look for the tester’s PayPal information.
3. Product testers can provide their PayPal email address.
4. If you see a link in the format https://paypal.me/username, please refer to our Refunding via PayPal.me article.

Step-by-Step Refunding via PayPal

1. Log into your PayPal account.
2. Navigate to the Payment Section and click on ‘Send & Request’ at the top of the page.
3. Enter the tester’s PayPal email address in the provided field.
4. Select ‘Paying for an item or service‘ as your payment type.
   • Important: Do not use the ‘Sending to a friend or family’ option. This could potentially jeopardize the tester’s PayPal account by implying non-commercial activity where there is an exchange of goods or services.
5. Input the full refund amount.
   • Ensure this amount includes any necessary adjustments for PayPal fees.
   • Sending the exact amount as per your campaign guidelines is crucial to avoid any disputes.
6. In the “Add a note” field, you may want to include a reference to the Lutendo campaign or order ID for your records.
7. Review the transaction details for accuracy.
8. Click ‘Continue’ to confirm the transaction.
9. Complete the payment by following the on-screen instructions.

Keep in Mind

• Double-check all payment details before confirming the transaction.
• Double-check the PayPal email address before confirming the transaction.
• Keep a record of the transaction for your own accounting purposes.
• Always choose ‘Paying for an item or service’ to comply with PayPal’s terms of service and protect your and product tester’s account.