Refunding via PayPal.Me

Refunding via PayPal.me

If you choose to initiate your refund with PayPal, you can do so by obtaining the product tester’s PayPal payment information during the refund process. This guide will walk you through the steps of refunding via PayPal.me.

Obtaining PayPal Information on Lutendo

1. Begin the refund process as outlined in our How to Refund article.
2. When you reach the payment details section, look for the tester’s PayPal information.
3. Product testers can provide either their PayPal email address or their PayPal.me link.
4. If you see a link in the format https://paypal.me/username, follow the steps below.
5. If you don’t see a PayPal.me link, please refer to our Refunding via PayPal article.

Step-by-Step Refunding via PayPal.me

1. Log into your PayPal account.
2. Navigate to the Payment Section and click on ‘Send & Request’ at the top of the page.
3. Paste the tester’s PayPal.me link into the search bar and select their account.
4. Select ‘Paying for an item or service’ as your payment type.
   • Important: Do not use the ‘Sending to a friend or family’ option. This could potentially jeopardize the tester’s PayPal account by implying non-commercial activity where there is an exchange of goods or services.
5. Input the full refund amount.
   • Ensure this amount includes any necessary adjustments for PayPal fees.
   • Sending the exact amount as per your campaign guidelines is crucial to avoid any disputes.
6. Review the transaction details for accuracy.
7. Click ‘Continue’ to confirm the transaction.
8. Complete the payment by following the on-screen instructions.

Keep in Mind

• Double-check all payment details before confirming the transaction.
• Keep a record of the transaction for your own accounting purposes.